▣ Terms of service

Products sold on the Site are shipped and invoiced by 盡可能有限公司. The company name, tax ID, registered address and support email listed above identify your counterparty under these terms.

Email us at contact@jink.live. We normally reply within 1–3 business days (longer during public holidays and ceremonies).

• ・You can register with an email and password, sign in with Google, or check out as a guest — in which case we email you a link for looking up your order.
• ・Please use a correct email address that belongs to you. Email/password accounts must complete email verification before signing in.
• ・Keep your password and order-lookup links private. You are responsible for activity under your account; if you suspect misuse, change your password and tell us immediately.
• ・If you are under 18, please use the Site and place orders only after your legal guardian has read and agreed to these terms.
• ・To delete your account, email contact@jink.live. Transaction and invoice records that tax and accounting law require us to keep will be retained as required by law (see the Privacy Policy).

The name, price, specification, materials and shipping information shown on a product page are the terms on which we offer that product, and we work to keep them accurate and current.

After you submit an order we send an order confirmation email; the contract of sale is formed when that email is sent.

If a price is obviously mistyped, or an item turns out to be out of stock or unobtainable, we will tell you before shipping and you may switch to another item or cancel the order; if you have already paid, we refund the full amount at no cost to you.

• ・All prices are in New Taiwan Dollars (TWD) and include tax.
• ・Payment methods: credit card (VISA / MasterCard / JCB), ATM virtual account transfer, and convenience-store code payment. All are processed by ECPay; card numbers are handled and stored by ECPay and never by us.
• ・ATM and convenience-store payments have a deadline, stated in the payment notice ECPay sends you. Orders not paid by then are cancelled automatically and the stock is released; you are welcome to order again.
• ・Shipping: NT$60 per order for convenience-store pickup, NT$120 for home delivery. During free-shipping promotions or with a free-shipping code, the amount shown at checkout applies.
• ・Invoices: at checkout you can choose a personal invoice (paper, shipped with the order), a company invoice (with company name and tax ID), or donating the invoice to a listed charity. Once issued, the buyer details and tax ID on an invoice cannot be changed, so please check them before paying.
• ・Discount codes, points and referral rewards can only be used on the Site. They cannot be exchanged for cash, resold, or combined with other offers unless stated. We may cancel codes, points and orders obtained by fraud or automated abuse.

• ・We ship within Taiwan, including outlying islands. For international delivery, please contact us first.
• ・Orders usually ship within 2–3 business days of confirmed payment. Pre-order, made-to-order and limited items ship within the time stated on the product page.
• ・Convenience-store pickup: please collect your parcel within the store holding period (usually 7 days). If a parcel is returned to us, we will contact you; re-shipping costs one more shipping fee.
• ・Home delivery: please check the address and phone number. Shipping costs caused by a wrong address or phone number, or by repeated failed deliveries, are borne by the buyer.
• ・Delivery times depend on the carrier, the weather and events beyond our control. Shipping progress is shown on your order page and sent by email.

Under Article 19 of the Taiwan Consumer Protection Act, you may withdraw from the purchase within 7 days of receiving the goods, without giving a reason, return them and ask for a refund.

The withdrawal period is for inspecting the goods, not for using them. Please keep the item, accessories, free gifts and packaging complete — the way you would examine something in a shop. If an item is used, damaged or incomplete beyond what inspection requires, we may deduct the resulting loss of value.

Under the Taiwan regulation on reasonable exceptions to the distance-selling right of withdrawal, the 7-day withdrawal does not apply to the following, and the product page says so:

1. 1.Perishable goods, goods with a short shelf life, or goods that would expire around the time of withdrawal (for example offerings and food).
2. 2.Goods customised at your request (engraving, made-to-measure sizes, commissioned work).
3. 3.Personal hygiene products once unsealed.
4. 4.Digital content not supplied on a tangible medium, and online services completed as soon as they are supplied, where you agreed in advance.
5. 5.Audio-visual recordings or computer software once unsealed.
6. 6.Newspapers, periodicals and magazines.

To start a return, sign in and go to Account → Returns, or email contact@jink.live with your order number, the items and the reason. Once approved, we arrange convenience-store or courier return.

Refunds: once we receive and check the returned goods, we refund through the original payment method — a card refund for card payments, or a bank transfer for ATM and convenience-store payments. Card refunds appear according to your issuer; bank transfers are sent within 7 business days of confirmation.

Shipping costs: if you withdraw within the 7-day period, we refund the price of the goods and the original outbound shipping, and you pay the cost of sending the goods back. If the return is because an item is defective, wrong or damaged in transit, we pay shipping both ways.

Invoices: after a return we void the invoice or issue a sales allowance, and may need some details from you to do so.

Please check your parcel promptly. If something is defective, missing or not what you ordered, email photos to contact@jink.live within 7 days of delivery and we will replace, resend or refund as you prefer, paying shipping both ways.

Defects found later are still covered by your statutory warranty rights under the Taiwan Civil Code; nothing here limits those rights.

Ceremonies, workshops, exhibitions and salons listed in our Calendar are organised either by us or by partner organisers. Registration may take place on an external platform (such as Luma or hi.jink.live), which has its own terms and privacy policy.

Capacity, fees, check-in, cancellation and refund rules for each event are those stated on that event page.

• ・The trademarks, name, code, interface, product designs, photography, illustrations and writings on the Site belong to 盡可能有限公司 or the original rights holders.
• ・You are welcome to share links and quote reasonably with attribution. Without our written consent, please do not copy, adapt, distribute or commercially exploit our content and product images, or use them to train machine-learning models.
• ・Content you send us or post on the Site (emails, submissions, reviews) remains yours. To run and explain the service, you grant us permission to store, display and make necessary adjustments (such as cropping or compressing) on the Site and in related notifications.

When using the Site, please do not:

• ・register or order with false details, or impersonate another person or use their email or payment instrument;
• ・carry out bulk automated access, scraping, vulnerability scanning or penetration testing without our written consent;
• ・interfere with the Site, or bypass its security and rate limits;
• ・resell, cash out or programmatically abuse discount codes, points and referral rewards;
• ・use the Site to spread unlawful, fraudulent, hateful or harassing content, or content that infringes others.

If this happens we may cancel the affected orders, codes and points, suspend or close the account, and pursue remedies available in law.

The Site relies on these third parties: ECPay (payment and convenience-store / courier logistics), Amazon Web Services (SES for transactional email), Cloudflare (network protection and CDN), Akamai Linode (hosting) and Google (sign-in with Google). When they have problems, the related features may be unavailable. What each one processes is listed in the Privacy Policy.

The Site may be briefly unavailable for maintenance, updates, third-party incidents or events beyond our control; we announce planned downtime where we can and restore service as fast as possible. Orders already placed are not affected.

To the extent the law allows, our liability for the Site and for a given transaction is capped at the amount you paid for that order, and does not cover indirect or consequential loss.

This cap does not apply to damage caused by our intent or gross negligence, or where the Consumer Protection Act or other law provides otherwise. Nothing in these terms removes or limits your statutory rights.

If something goes wrong, email contact@jink.live first. We reply within 3 business days and aim to resolve the matter within 15 days.

If we cannot agree, you may complain to your municipal or county consumer service centre or consumer ombudsman, or ask the consumer dispute mediation committee to mediate.

We may change these terms when the law or the service changes, and will update the effective date on this page; significant changes are announced on the Site or by email.

Orders already placed remain governed by the version of the terms in force when you ordered.

These terms are governed by the laws of the Republic of China (Taiwan). We will try to settle any dispute by negotiation; failing that, the Taiwan Taipei District Court may hear the case in the first instance, without affecting your right to sue in another competent court under Article 47 of the Consumer Protection Act or Article 436-9 of the Code of Civil Procedure.